Ai Sales Agents for Tourism: Runnr.ai

One of the simplest and most powerful use cases for AI Agents is of course Sales.

Imagine a digital workforce automatically engaging customers, answering queries and ultimately closing deals to drive new sales revenues.

This is expertly explained in this webinar interview with Ashley Gross, AI operator and founder of AI workforce Alliance, who cut her workweek from an unsustainable 80 hours to 25 hours, by systematizing the exact workflows that quietly drain most modern businesses.

They break down the AI workflows Ashley implemented and the AI-agent “workforce” she built, helping to address time sink activities like an overloaded inbox and spending hours repurposing content, and critically: Losing deals after hours.

Ai Sales Agents for Tourism

Ashley describes key agent functionality, such as automated upselling, and this is one of the features offered by Runnr, an Ai agent platform tailored for the tourism industry.

In the fast-paced world of hospitality, where guest expectations for instant, personalized service continue to rise, many accommodation providers struggle with repetitive inquiries flooding WhatsApp, Booking.com inboxes, SMS, and other channels.

Enter Runnr.ai, an AI-powered virtual concierge platform designed specifically to automate and enhance guest communication from pre-booking all the way through post-checkout.

Launched in 2022 by former Booking.com employees who deeply understand both guest expectations and front-office realities, Runnr.ai serves as a proactive, context-aware assistant that handles the bulk of guest interactions. The platform’s core promise is simple yet powerful: “Every guest deserves instant attention,” while freeing hospitality teams to focus on genuine, high-touch service rather than routine tasks.

Key Features and How It Works

Runnr.ai stands out by going beyond basic chatbots. It doesn’t just answer questions—it takes meaningful actions integrated with your existing systems. Core capabilities include:

• Proactive Messaging — Automatically sends timely, personalized messages to over 80% of guests via WhatsApp or SMS (with 98% open rates and 65% engagement), sharing practical info, welcome notes, facility highlights, or tailored offers at key journey moments like booking confirmation, arrival, and check-in.
• Unified Inbox — Consolidates messages from WhatsApp, SMS, Booking.com, Airbnb, webchat, and more into a single dashboard for easy team oversight.
• Automated Upsells and Request Handling — Proactively suggests add-ons (e.g., breakfast, late check-out, champagne, or parking) at optimal times, processes payments, issues digital/mobile keys, creates housekeeping requests, and triggers other PMS actions—all without manual intervention.
• Multilingual Support — Guests receive instant replies in their preferred language while staff type in their own.
• Online Check-in — Enables secure balance payments, key delivery, and upsell promotions during digital check-in.
• Real-Time Insights — Delivers analytics on open requests, guest satisfaction scores, time saved, and revenue generated from upsells.
• Customizable Tone — Match your brand with casual, professional, or warm communication styles.

The platform integrates seamlessly with popular Property Management Systems (PMS) like Mews, Opera Cloud, Cloudbeds, Booking Experts, and apaleo, plus housekeeping tools, mobile key systems, and OTA inboxes. Setup is remarkably fast—often live within an hour, with no coding required.

Impressive Results and Real-World Impact

Runnr.ai boasts strong performance metrics from over 750 accommodations (including chains like Center Parcs, Van der Valk, and Hotel Casa):

• Automates 95% of guest questions and interactions.
• Saves 100+ hours per month for every 100 rooms.
• Generates €30–€50 in extra upsell revenue per room per month.
• Achieves 95% guest satisfaction, with 94% of guests rating the communication as “easy” or “excellent” and reporting an enhanced stay.
• Drives higher reviews, repeat bookings, and operational efficiency.

Guest testimonials frequently highlight the seamless, human-like experience: instant door codes, effortless restaurant reservations, multilingual replies, and smooth handling of requests like late check-outs—all without ever visiting the front desk.

Who It’s For and Pricing

Runnr.ai targets accommodation providers with at least 10 rooms or units, including hotels, aparthotels, holiday parks, campsites, hostels, and holiday rentals. It’s particularly valuable for properties seeking to reduce front-desk workload, boost direct-channel engagement, and increase revenue without adding staff.

Pricing is flexible and tailored to property size and needs, with no hidden fees or setup costs (onboarding is free). WhatsApp conversation fees average around €0.75 per room per month, making it accessible for both small and large operations.

Why Runnr.ai Stands Out

Unlike generic AI chatbots, Runnr.ai is purpose-built for hospitality. It understands property-specific details, acts on requests in real time, and prioritizes proactive engagement over reactive replies. By turning routine communications into opportunities for delight and revenue, it helps properties deliver 5-star experiences at scale.

For hoteliers and accommodation operators looking to modernize guest interactions, save time, and drive measurable results, Runnr.ai offers a compelling, easy-to-implement solution. Interested properties can book a demo or even try it directly via WhatsApp to experience the difference firsthand.

In an industry where first impressions and seamless service define success, Runnr.ai is helping hospitality businesses meet—and exceed—modern guest expectations.