Enterprise
Digital Transformation in the Era of Hyperscale AI – The specialized skills required to navigate the complexities of implementing AI within large enterprise organizations.
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The Age of The Superworker: Exploring the Role of Humans in the Ai Agent Powered Future of Work
As enterprises transition towards full Agentic Process Automation they must navigate challenges like integration complexity, cultural resistance, and ethical governance…
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Harnessing the Ai Digital Workforce – Rewiring Business Processes for the Agentic Ai Era
The emergence of autonomic AI agents presents a new era of opportunity for harnessing Michael Hammer's 'Business Process Re-engineering' practices…
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Etsy Keeps Human Connection at the Heart of Commerce with Google Cloud AI
On its mission to keep commerce human, Etsy is harnessing the power of Google Cloud AI to deepen the authentic…
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TomTom Brings AI-Powered Talking Cars to Life with Azure
Azure AI powers the TomTom Digital Cockpit, a fully integrated, AI-powered, conversational automotive assistant that enables more sophisticated voice interaction…
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From Carts to Conversations: The Evolution of E-Commerce and Call Centers in the Age of Agentic AI
From global retail giants leveraging AI to predict purchasing trends to innovative call centers resolving complex queries in real time,…
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Introducing the Future of Agentic Commerce—Powered by PayPal
The PayPal Agentic Toolkit is a developer-centric solution designed to simplify the integration of PayPal’s extensive API suite into AI…
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Telstra Leverages Microsoft Azure Copilot Ai to Enhance Contact Center Service
The company fine-tuned its 'Ask Telstra' tool to better present staff with summarized customer insights drawn from their CRM application.
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Enterprise AI Strategy – Algorithms and Ecosystems
Navigating the AI Revolution in the Enterprise - Becoming an AI Powered Enterprise CIO Strategy in the Era of AI.
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Aberdeen City Council Streamlines ‘Digital Front Door’ with AI Chatbots
Enabling citizens to help themselves to round-the-clock support, "AB-1" handles queries on topics such as refuse collection, school term dates…
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Contact Center AI (CCAI): Slashing Time and Costs in the Customer Service Industry
Artificial Intelligence (A.I.) is transforming the way businesses handle customer service operations. By leveraging advanced technologies, A.I. is revolutionizing the…
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