Enterprise
Digital Transformation in the Era of Hyperscale AI – The specialized skills required to navigate the complexities of implementing AI within large enterprise organizations.
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From Carts to Conversations: The Evolution of E-Commerce and Call Centers in the Age of Agentic AI
From global retail giants leveraging AI to predict purchasing trends to innovative call centers resolving complex queries in real time,…
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Introducing the Future of Agentic Commerce—Powered by PayPal
The PayPal Agentic Toolkit is a developer-centric solution designed to simplify the integration of PayPal’s extensive API suite into AI…
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Telstra Leverages Microsoft Azure Copilot Ai to Enhance Contact Center Service
The company fine-tuned its 'Ask Telstra' tool to better present staff with summarized customer insights drawn from their CRM application.
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Enterprise AI Strategy – Algorithms and Ecosystems
Navigating the AI Revolution in the Enterprise - Becoming an AI Powered Enterprise CIO Strategy in the Era of AI.
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Aberdeen City Council Streamlines ‘Digital Front Door’ with AI Chatbots
Enabling citizens to help themselves to round-the-clock support, "AB-1" handles queries on topics such as refuse collection, school term dates…
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Contact Center AI (CCAI): Slashing Time and Costs in the Customer Service Industry
Artificial Intelligence (A.I.) is transforming the way businesses handle customer service operations. By leveraging advanced technologies, A.I. is revolutionizing the…
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