Pega Agentic Process Fabric – Empowering the Autonomous Enterprise
This is an organization where intelligent, self-governing AI agents seamlessly orchestrate complex business processes across organizations while maintaining predictability, governance, and human oversight.
Alan Trefler, the founder and CEO of Pega Systems, envisions Agentic AI as a transformative force for achieving the ‘Autonomous Enterprise’.
This is an organization where intelligent, self-governing AI agents seamlessly orchestrate complex business processes across organizations while maintaining predictability, governance, and human oversight.
His vision, articulated through PegaWorld 2025 and related announcements, emphasizes a workflow-centric, enterprise-grade approach to Agentic AI that prioritizes reliability, scalability, and practical business outcomes over hype-driven, prompt-based AI systems.
The Autonomous Enterprise
Trefler envisions Agentic AI enabling enterprises to operate autonomously by coordinating AI agents, applications, systems, and data to execute complex, multi-step processes with minimal human intervention. This “autonomous enterprise” is not about replacing humans but augmenting them to achieve unprecedented efficiency, agility, and customer-centricity.
End-to-End Orchestration: AI agents act as digital concierges, dynamically selecting and executing workflows to handle tasks like customer service, fraud detection, or order processing across disparate systems.
Predictable Outcomes: Unlike generative AI systems that may produce unpredictable results, Trefler’s vision emphasizes agents embedded in structured workflows to ensure consistent, auditable, and compliant results.
Human-in-the-Loop: Agents operate within enterprise-defined guardrails, allowing humans to retain oversight while benefiting from automation at scale.
Agent Process Fabric
Trefler advocates for anchoring Agentic AI in structured workflows rather than relying solely on large language models (LLMs) or prompt-based interactions. He believes that workflows provide the necessary context and governance to make AI practical for enterprise use.
A cornerstone of his vision, this service (introduced at PegaWorld 2025) creates a unified network for orchestrating AI agents, workflows, and systems. It ensures agents work collaboratively across Pega and non-Pega environments, avoiding siloed automation.
Introduced at PegaWorld 2025, the Pega Agentic Process Fabric is a breakthrough service that orchestrates AI agents, applications, systems, and data across an open network to deliver reliable and predictable automation. It extends Pega’s existing Process Fabric architecture to create a unified directory of agents and workflows, enabling seamless coordination across both Pega and non-Pega systems.
Predictable AI Agents
As vendors flood the market with thousands of agents, organizations are discovering a sobering reality: getting all these agents to work correctly is much harder than it seems.
In fact, a recent study found only 32% of companies believe they will be able to leverage agents in their workflows in the next three years. Enterprises are struggling to manage these slipshod armies of disconnected agents and ensure their immense generative AI-power doesn’t run amok. Without proper governance, agents will deliver inconsistent experiences that expose businesses to serious reputational and regulatory risk.
Pega Predictable AI™ agents take their cues from your workflows. So you have complete control, total visibility, and zero surprises. This is the answer to AI-powered transformation for the enterprise.
