Transforming the Contact Center
AI is revolutionizing contact centers by using chatbots, sentiment analysis, and predictive analytics to handle inquiries, personalize interactions, and anticipate customer needs.
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Enterprise
Conversational AI – How AI Is Redefining the Contact Center and Customer Experience
What began as simple chatbots and IVR menu optimizers has evolved—rapidly—into agentic AI, real-time generative coaching, hyper-personalized omnichannel journeys.
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Enterprise
Vodafone: Elevating the Customer Experience through AI
CTO Scott Petty is in no doubt that generative AI is going to “impact all areas of our business” in…
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Transform
Aberdeen City Council Streamlines ‘Digital Front Door’ with AI Chatbots
Enabling citizens to help themselves to round-the-clock support, "AB-1" handles queries on topics such as refuse collection, school term dates…
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Enterprise
Telstra Leverages Microsoft Azure Copilot Ai to Enhance Contact Center Service
The company fine-tuned its 'Ask Telstra' tool to better present staff with summarized customer insights drawn from their CRM application.
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