Transforming the Contact Center
AI is revolutionizing contact centers by using chatbots, sentiment analysis, and predictive analytics to handle inquiries, personalize interactions, and anticipate customer needs.
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Enterprise
Vodafone: Elevating the Customer Experience through AI
CTO Scott Petty is in no doubt that generative AI is going to “impact all areas of our business” in…
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Enterprise
Aberdeen City Council Streamlines ‘Digital Front Door’ with AI Chatbots
Enabling citizens to help themselves to round-the-clock support, "AB-1" handles queries on topics such as refuse collection, school term dates…
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